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We bought a washer/dryer at Sears. The salesman came round to my house in his own time to disconnect the water pipes at no charge, the night before delivery of the new appliances. He had a great, friendly, helpful attitude. He recommended I buy longer pipes and a longer drainage pipe so that it would fit better, which I did. When the machines were installed, the installers forgot to remove the supports, so when we turned the appliances on, they leapt around like kangaroos. The salesman came over, fixed everything, and arranged a $100 discount.

This salesman used his own, private time, got his clothes dirty, never complained, went the extra mile, and made sure we were happy customers. Amazing service. Would I want to help him, send him business, and support him in any way I could? You bet I would. Did he have to sell me anything, pitch anything, or ask for anything? No. My daughter is about to buy a new fridge. I called her and suggested she give this salesman her business.

I have an amazing insurance / financial planning guy who has been a great benefit to me and to strong businesspeople for who I have lots of respect. I refer him to people and he gives them a complimentary consultation. He saves me thousands in tax – why would I not refer him? He didn’t have to ask me to do so, because he went the extra mile. He’s reliable, honest. Astute, professional, always on time, and responds fast. You will probably e-mail me and ask for his telephone number. I’ll be glad to pass it on (if you’re in Canada.)

When you take the time to go into the forest to chop the wood, meticulously prepare the fire, get your hands dirty, and make sure the thing blazes away, you deserve to enjoy the heat, but not before. Entitlement, arrogance, socialism, shoddy service, and impatience robs many people of excellent referrals in business. It’s not about the money, honey. I don’t even know what I paid for the washer/dryer stuff – I just chose the most expensive and bought it. It’s all about the service.

“If you want a friend, BE a friend” – good advice. If you want benefits, you have to contribute. When the contribution stops, losers don’t understand why they’re not still enjoying the benefits. Create massive, unexpected, glittering value, and you can rest assured smart people will reciprocate. We bought expensive hardwood flooring from Home Depot and had it delivered and unpacked. Then we sent it all back again three days later since the floor was too uneven. They collected it and didn’t charge us a blue cent. They even paid the delivery and the installers. They didn’t have to. Now we’re loyal customers, and this article will be read by thousands of people.

Yes, what goes around comes around. Keep your promises, deliver on time, be friendly and helpful, and you will have little competition. Give additional service and go the extra mile, and your success is all but guaranteed if you’re serving good people. If not, you’ll wake up one morning to find you have been replaced by someone who understands this. We help those who help us. The good news is that you can use Joint Ventures to create MASSIVE additional value that your competition can never equal, at no cost to you.

Robin J., Elliott
 www.JVWisdom.com

Too many people take advice from people who should not be permitted to give advice. The blind, it seems to me, spend far too much time leading the blind. This is particularly true when it comes to small business. People sign up for government-run “Self Employment Programs”, often conducted by low-paid people who failed in business themselves. How can a business failure who earns $3,000 per month in a government job teach you how to succeed in business? You’ve go to be joking.

Jim Addison said, “never take advice from anyone more who is screwed up than you are”, so entrepreneurs pay “Business Coaches” and “Consultants” a fortune to sink deeper into debt and despondency. The key is to find a coach or consultant who is actually capable of running your business better than you do. Think about it. Jim Stovall said, “Only learn from people who already have what you want.” We asked a very wealthy friend for his advice and it earns us over $10,000 per month in passive income. A bum on a bench will not give you the same advice as a judge on the bench. Your bank manager has no idea how to run a successful business, since she is an employee. What ask for her business advice? After all, she works for you.

Find people who are very successful in the area yin which you wish to prosper, and learn from them. Find richer, smarter, more successful people than you are to learn from. And please do your due diligence and check them out first. Anyone can tell you a wonderful story and exaggerate the facts. Insist on proof. In many cases, it’s “Big hat, no cattle”. Don’t be impressed with their smart, leased car and their home that is mortgaged to the hilt. When someone has to tell you how wealthy they are, they usually have no money. “I live in West Vancouver”. Yes, in a rented room someone else’s house. A shiny business card and expensive brochure doth not make the man. Take your time before seeking advice. The oracle may just turn out to be an ox.

At DollarMakers, we tell it like it is, we keep it real, and we build solid relationships with people before hopping into business bed with them. That’s why we encourage people to attend meetings and participate in the conference calls, Bootcamps, and the Cancun Convention. We’re excited to have some wonderful Members and as we grow you get access to more and more exceptional people.

We watched an old 1966 movie last night, called OSCAR, in which the Maitre D’, a failed film star, tells the famous film-star just how precarious the film star’s position really is. It’s human nature to avoid reality, wear blinkers, and stick our heads in the sand, but facts are facts. Your eager replacement is waiting in the wings. If you don’t perform, you will be replaced fast, and the scary part is that you won’t even know it until it’s too late.

We all buy life insurance, houses, websites, holidays, cars, furniture, and many other things, and we are free to decide whom to purchase from. I had someone call me and ask me, “Why didn’t you buy from me?” My response was very simple: “You didn’t earn the right. You need to earn my business. You didn’t.” Last week I had someone ask me to recommend a realtor. I know a few realtors, but there was not one that I would recommend - they didn’t earn the right.

I am currently in the process or replacing one of my service providers, and he is blissfully unaware that his replacement is already waiting in the wings. Why? He has been unreliable, unprofessional, and unresponsive. So long, farewell, auf wiedersehen, goodnight. When he wakes up and wipes his eyes he will realize he has lost a fortune in future business and referrals. Too late for tears.

Pride comes before the fall. Take people for granted, let your service slip, and before you know it, you’ve been replaced by a hungry competitor. In order to avoid this unhappy and costly predicament, here are a few pointers to allow you not only to keep the business you already have, but to add to it significantly:

1. Respond promptly to e-mails, calls, and letters. That means FAST.
2. Pay on time. If I have to remind you, I might suspect you never intended paying.
3. Go the extra mile - add unexpected value.
4. Communicate effectively, respectfully, and regularly.
5. Reciprocate with referrals, invitations, and recognition.
6. Constantly improve your service and products.
7. THANK people for the business they send you with money or other real value.

Your replacement is eagerly waiting in the wings. He wants to take your business, and he’s ready to earn it. DollarMakers specializes in showing people how to add massive value and differentiate themselves from the competition with no additional cost, through the use of Joint Ventures.

Three birds sit on a wire. Two decide to fly away. How many are left on the wire? Two. One decided to fly away, but never followed through on his decision. Making a decision and taking action on that decision are two different things. Why don’t we follow through on our decisions? Because of the base of the decision.

Imagine someone who decides to sign up for our DollarMakers Certified Business Mentor Training Program. Along the way, they get stuck and eventually don’t attend. Why? It’s called “Approach Avoidance”. They intellectually WANT to attend the training, they understand that it’s the right thing to do, they intend to do it, but the base of that decision will undermine it and sabotage the action that should rationally follow. The base in this case could be fear of success, low self-esteem, negative conditioning, guilt, or a bad philosophy. The base is always emotional - it’s about your “feelings” and it explains why people don’t follow through on decisions, don’t implement what they learn, drop the ball, show up late for important appointments, fail to be consistent and do what they promise to do, and fail.

Think about it: Someone who believes they don’t deserve to be successful because of past guilt, or fear being noticed by the authorities when they become successful, or believe they will be obliged to help family they don’t like when they make a lot of money, will not follow through on a decision that they know will make them lots of money. Someone who punishes himself by being overweight will not show up at the health club, even though he may buy membership. Many people attend seminars on wealth creation, yet many of them have a socialist philosophy - it’s no wonder they never follow through with what they learn, even though they decide to do so. If your favorite books are by Michael Moore, you’re probably not going to apply decisions to become financially successful. If you believe money is bad, or that you’re a bad person, you will self-sabotage, because that’s the base of your decisions; it has nothing to do with your ability to succeed or the system you wan to use.

The way to alter the course of your life for the better is to adjust the base of your decision making. I recently wrote a new book, m eleventh, titled “Break Free!”, which is a handbook on this subject - an owner’s manual, if you like. Only by systematically confronting and fixing our self-sabotaging decision base can we move on to greater success and fulfillment in life. It’s not my environment, the government, or the city I live in - it’s about what’s happening in my head. I talked with someone who told me that Joint Ventures don’t work. My response was, “JV’s work for millions of other people and create millions of dollars in wealth. They don’t work for YOU because of YOU, not for any other reason.” The same goes for Network Marketing and dozens of other systems - it’s your decision base that makes all the difference. Accepting this and taking personal responsibility for being unreliable, slothful, fearful, or unsuccessful, is the first step towards real success. Your decsion base is like the foundation of a tall building.

There’s an old saying, BE - DO - HAVE. “You have to BE in order to DO, and you have to DO in order to HAVE.” The DO part follows the decisions you make. Stop blaming things and take responsibility - “If it’s to be, it’s up to me. My success or failure is my fault and to my own credit. I am the captain of my ship - I am in absolute control.” You’re closer to success than you may think. Jim Rohn said, “Work harder on yourself than you do on your job.”  He’s right.

Last night I surprised my lovely wife when I dramatically changed my strongly held opinion on a certain business opportunity.

We’re all faced with choices, opportunities, and options on a regular basis. We approach it all with a healthy dose of skepticism, as well we should, and we find it important not to rush blindly into new ventures or take up certain options. We’ve been around long enough not to get swept up into every scheme and scam around, and that protects us from the con artists and from losing our proverbial shirts. All good. Except when we throw healthy babies out with the bathwater, miss the train, and overlook the diamonds in the mud, that is.

We’re masters of self-deception, and we diligently seek evidence to support our dominant beliefs and justify our choices - it’s only human. We hate to be proven wrong or admit that we missed a lucrative  opportunity, and we trot out endless streams of “reasons” why we were right. It takes courage and humility to change one’s opinion, even reverse it completely. It’s hard to say, “I was wrong, I missed it, and it cost me money.” You can be “right” or you can be rich. Business is not about feeling important, infallible, and ingenious - it’s about making money. The most successful entrepreneurs I know fail on a regular basis. Babe Ruth struck out more than anyone in baseball history, I’m told.

The scary thing is that we lose a lot of money with wrong decisions, and usually it’s our fear, ego, conditioning, bias, and pig-headedness that makes the decision instead of a calm, objective, rational business brain. That’s why it’s important to put the old ego on hold when evaluating one’s options. Looking back, I have lost a lot of money by missing opportunities. And I know a lot of others who have lost a lot, and even some right now that are going to miss huge opportunities that they are being exposed to through DollarMakers. I could name names, but I won’t - their skepticism is going to rob them blind, and they don’t know it yet.

I attended a meeting this week where I met a character that had been a Member of the DollarMakers Club when it first started, but he lapsed his Membertship and never got really involved. He’s a typical. lazy, west coast specimen who has no idea how much money he could have made through DollarMakers had he stayed with us. I know of at least a dozen specific, lucrative opportunities that would have funnelled thousands into his bank account, had he simply showed up at our events and stayed active. But I guess pot, beer, and ice hockey got in the way. The same applies to people offering website services, computer services, financial services, and real estate who were involved with us, but their desperation for a quick fix and easy money had them scampering off to greener grass, only to find it growing over a cesspit. By the time they limp back to us with their tails between their legs and a big bag of excuses, their spot has been taken by a smarter person; we don’t want them back. (”Where were you when we needed you?”)

Decisions cost money or make money, and because nothing stays the same, we need to have the courage to revisit past decisions, if it’s not too late for tears, which it often is. Better still to make the right decision at the outset by aligning yourself with real entrepreneurs who think rationally, and not relying on advice from your loser relative or an unemployed has-been or jumped-up kid that calls himself a “Business Coach”.

Last night I was more interested in making a lot of honest money than feeling embarrassed by telling Rika, “I was wrong, the situation has changed, and I have changed my mind.” Think of it this way: to go faster in your car, you need to change gears. Change is good, and we should embrace it like a warm puppy.

1. TAKE ACTION!!
2. Read “Atlas Shrugged” by Ayn Rand
3. Get Out There and Meet New People
4. Make a List of Goals
5. Forget About The Opinions Of Others
6. Compliment Those That Deserve It
7. Learn to Listen
8. Break Away from Fear
9. Stop Worrying and Start Doing
10. Listen To Your Inner Voice
11. Stop Watching TV
12. Delegate your C items, only do the A and B items.
13. Eat Healthy
14. Be True To Yourself
15. Drop Your Bad Habits and Enhance Your Good Habits
16. Get Up a Half Hour Earlier
17. Implement Daily Affirmations - Repeat Your Affirmations Any Chance You Get
18. Be Your Biggest Fan
19. Remember Good is the Enemy of Great
20. Always Keep Learning
21. Focus Your Energy - Be a High Powered Laser
22. Don’t Be Cheap - Invest in the Tools You’ll Need to Succeed
23. Have Integrity.  REALLY.  People Catch On Fast.
24. Keep a Journal - Carry It With You Everywhere
25. Follow Great People - read their blogs, biographies and anything else.
26. Never Give Up. Never Surrender.
27. Trust In God, and Tie Up Your Camels.
28. Subscribe to a “Word Of The Day” Email.
29. You Can’t Do It All Yourself - Find Great Partners
30. Watch What People Do, Not What They Say They Do
31. Give Referrals, Ask for Referrals
32. Sleep When You’re Dead
33. Send Thank You Cards

Would you like to know the most valuable lesson I learned from Mr. Arthur Honey? Mr. Honey, who was an ex boxing champion and one of the seconds for Roger Bannister, when he ran the first four-minute mile, owned the Continental Hotel. I was his hotel manager. Mr. Honey was a wonderful hotelier, trained in the old school, and a real gentleman. After I completed my Hotel School Training (city and Guilds directed), I managed a German restaurant for a year and was then employed by Mr. Honey. It was the best management training I ever got.

One morning, he asked me why I had not arranged to have the one kitchen’s extract screens cleaned. I had simply forgotten. Here is the gist of what he taught me:

“Robin, any manager who forgets things is not a manager, but a DAMAGER. You may be wearing your morning suit, but when you forget, you are not managing. You will not build trust, respect, and a good reputation if you don’t deliver on your promises. When you forget, you insult the other person and yourself. When you’re late to do what you promised, you further damage your reputation and the business. Forgetting costs money and loses hotel guests. I carry a paper in my inside jacket pocket, and I write down EVERYTHING I need to remember. Anything you ask me, anything the accountant tells me, anything I notice (he used to use a white glove to search for dust), is written on this list. When I return to my office, I transpose the list onto my desk list. I never forget and I always do what I said I would do. That has made me successful. Do the same, Robin, and you will be successful. In my hotel, you will not forget anything, because you represent me. Understood?”

Mr. Honey taught me many valuable lessons (including how to knot my tie correctly!) but this was the one lesson that has helped me more than most of the things he taught me. I worked for nine straight months without a day off for that man - he was the best manager I ever had the privilege of working for. He was absolutely reliable, never compromised, and always delivered. I modeled him and even joined Rotary when I became successful because Arthur Honey was a Rotarian. In South Africa, you had to be wealthy to become a Rotarian. You had to own a business, as well, in order to even be considered as a Rotarian. My entire business and life revolves around lists, and it works very well.

I recently had a jumped up seminar junkie once again disgorging his unsolicited advice about how to run my business. One flower of success in the midst of a murky myriad of failures has convinced him that he is the business oracle before which mortals such as I should gratefully prostrate ourselves. One swallow does not a summer make, my young friend. Buying overpriced business courses does not make you a Donald Trump - it merely makes you a customer of the Donald. The smartest people I know only offer their advice when asked, and even then they humbly qualify their contribution.

Taking advice from people, as Mr. John Addison says, “who are more screwed up than you are”, is not one of my many failings. I am acutely aware of the limits of my knowledge and experience, but I have never benefited from the advice of someone who is clearly inexperienced, arrogant, and stupid into the bargain.

When I discovered the Average IQ was 100, I was Appalled (and then relieved!)

When I discovered that, on a bell curve, the average person has an IQ of 100, I was at first appalled, then relieved, when I found forgiveness in my icy heart for the average plebe who disguises himself as an entrepreneur and doles out his noxious counsel to other equally inept pretenders - the blind blissfully leading the blind, and laughing all the way to the bankruptcy court.

When Jim Stovall said that we should only take advice from people who already have what we want, he should have been awarded the Nobel Prize for Wisdom. Imagine an entrepreneur taking advice from an academic, a bank manager, or a socialist. Ridiculous, I know. Yet the sheeple continue to be sheeple, and we don’t have to follow them over the edge of the cliff.

Seek out TRULY SUCCESSFUL Mentors and Follow their Advice Carefully

Let us carefully select a good pair of effective earplugs and install them as soon as we are approached by one of these tormentors. Let us not confuse the symbol for the real thing. If I was a detective looking for a psychopathic conman, the first suspects on my list would be religious leaders, seminar presenters, consultants, and coaches, suffering from delusions of grandeur and fed by brainless sycophants who pay too much to join their cults.

I seek out truly successful mentors and follow their advice carefully, all the while retaining my reason and a good dose of skepticism, and cautiously weighing their recommendations before grabbing my wife’s checkbook. Empty barrels do, in fact, make the most noise. And still waters run very deep.

The Buddha said,

“Don’t hurry to believe in anything, even if it has been written in the holy scriptures. Don’t hurry to believe in anything just because a very famous teacher has said it. Don’t believe in anything just because the majority has agreed that it is the truth. You should test anything people say with your own experience before you accept or reject it.”

Let me add this final piece: When you find yourself in any meeting, seminar, or presentation where group dynamics and mass hysteria, group-think and emotional manipulation are at work, do not spend more than $500 or commit yourself to any amount over $500. This will prevent you from waking up with a terrible, haunting question the next morning: “WHAT HAVE I DONE?” The offer will still be there the next day, believe you me, and it might look very different.