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We bought a washer/dryer at Sears. The salesman came round to my house in his own time to disconnect the water pipes at no charge, the night before delivery of the new appliances. He had a great, friendly, helpful attitude. He recommended I buy longer pipes and a longer drainage pipe so that it would fit better, which I did. When the machines were installed, the installers forgot to remove the supports, so when we turned the appliances on, they leapt around like kangaroos. The salesman came over, fixed everything, and arranged a $100 discount.

This salesman used his own, private time, got his clothes dirty, never complained, went the extra mile, and made sure we were happy customers. Amazing service. Would I want to help him, send him business, and support him in any way I could? You bet I would. Did he have to sell me anything, pitch anything, or ask for anything? No. My daughter is about to buy a new fridge. I called her and suggested she give this salesman her business.

I have an amazing insurance / financial planning guy who has been a great benefit to me and to strong businesspeople for who I have lots of respect. I refer him to people and he gives them a complimentary consultation. He saves me thousands in tax – why would I not refer him? He didn’t have to ask me to do so, because he went the extra mile. He’s reliable, honest. Astute, professional, always on time, and responds fast. You will probably e-mail me and ask for his telephone number. I’ll be glad to pass it on (if you’re in Canada.)

When you take the time to go into the forest to chop the wood, meticulously prepare the fire, get your hands dirty, and make sure the thing blazes away, you deserve to enjoy the heat, but not before. Entitlement, arrogance, socialism, shoddy service, and impatience robs many people of excellent referrals in business. It’s not about the money, honey. I don’t even know what I paid for the washer/dryer stuff – I just chose the most expensive and bought it. It’s all about the service.

“If you want a friend, BE a friend” – good advice. If you want benefits, you have to contribute. When the contribution stops, losers don’t understand why they’re not still enjoying the benefits. Create massive, unexpected, glittering value, and you can rest assured smart people will reciprocate. We bought expensive hardwood flooring from Home Depot and had it delivered and unpacked. Then we sent it all back again three days later since the floor was too uneven. They collected it and didn’t charge us a blue cent. They even paid the delivery and the installers. They didn’t have to. Now we’re loyal customers, and this article will be read by thousands of people.

Yes, what goes around comes around. Keep your promises, deliver on time, be friendly and helpful, and you will have little competition. Give additional service and go the extra mile, and your success is all but guaranteed if you’re serving good people. If not, you’ll wake up one morning to find you have been replaced by someone who understands this. We help those who help us. The good news is that you can use Joint Ventures to create MASSIVE additional value that your competition can never equal, at no cost to you.

Robin J., Elliott
www.JVWisdom.com

“The greatest wealth is health.” ~Virgil

Money and time, happy relationships, confidence, the achievement of our goals, and peace of mind are not quite as valuable when you have no health. While the former will certainly allow you to “suffer in comfort”,
bad health adversely affects every area of your life, and every area of your life affects your health.

However I believe that drug companies, many doctors, and the snake oil salesmen who are essentially the purveyors of lotions, potions, farcical diets, absurd juices, organic junk and magic spells to relive desperate,
vulnerable, suffering people and hypochondriacs of their hard-earned money, carefully complicate the concept of health in their own selfish interests.

“The best six doctors anywhere
And no one can deny it
Are sunshine, water, rest, and air
Exercise and diet.
These six will gladly you attend
If only you are willing
Your mind they’ll ease
Your will they’ll mend
And charge you not a shilling.”
~Nursery rhyme quoted by Wayne Fields, What the River Knows, 1990

Here are the facts as I see them regarding health. Use more calories up through exercise than the calories you consume. Let’s apply the following to FAT:

“Annual income twenty pounds, annual expenditure nineteen six, result happiness. Annual income twenty pounds, annual expenditure twenty pound ought and six, result misery.”
~ Charles Dickens

To me, that means that if I eat more calories than I use up, I get fat. It’s not water retention – it’s disgusting fat. If you smoke, not only do you offend the people around you who wisely choose not to smoke with your
filthy, stinking addiction, not only do you blatantly demonstrate the fact that you do not care about those you offend and that you are incapable of the self-discipline to quit smoking, but you also make it clear that your real self-esteem is pretty low. Smoking will not make you healthy. Heavy drinking will not improve your health. Eating bad food will have a negative effect on you. Smoking weed will damage what brain cells you have left.

It’s that simple: disciple yourself to eat right, don’t smoke, get exercise, get some sunlight, and get over your weak excuses. AS you discipline yourself, your self-esteem will increase, and this will affect every other area of your life in a very positive manner.

“Joy and Temperance and Repose Slam the door on the doctor’s nose.”
~Henry Wadsworth Longfellow

It’s basic, common sense. I don’t need to buy your overpriced vitamins on auto ship. I don’t need health club membership. I can drink more water, eat more fruit, and climb the stairs or walk around the lake.

“To feel keenly the poetry of a morning’s roses, one has to have just escaped from the claws of this vulture which we call sickness.”
~ Henri Frederic Amiel

Good relationships, peace of mind, sufficient money, and good friends will increase your health. Keep it simple and stop wasting your time and money on ridiculous schemes and dreams and quick fix silver bullets that will inevitable prove to b duds.

“A good laugh and a long sleep are the best cures in the doctor’s book.”
~Irish Proverb

Stop making excuses, start making changes, and get healthy. You deserve it!

“I see rejection in my skin, worry in my cancers, bitterness and hate in my aching joints. I failed to take care of my mind, and so my body now goes to hospital.”
~Astrid Alauda

Entrepreneurs often spend too much time worrying. Statistically, 85% of the things we worry about will never happen. Those things include worries over our past that can never be changed, worries over which we have no control, irrational concerns or fears, and worries about the future. Worrying about something never solved the problem or affects the final outcome in any way.

Worrying Makes Your Face Ugly

Excessive worries cause negative emotions that release chemicals into our bodies which wreak physical havoc - high blood pressure, headaches, heart conditions, and more. I loved Dale Carnegie’s book, “How to Stop Worrying and Start Living”. Worry can ruin relationships, make your face drawn and ugly, and affect every aspect of your life negatively. Leo Buscaglia said, “Worry never robs tomorrow of its sorrow, it only saps today of its joy.”  The more attention you pay to worries, like plants, they grow bigger and stronger, until they control you. Someone once said, “People gather bundles of sticks to build bridge they will never cross.”

How do we deal effectively with worry? Action. Pat Schroeder said, “You can’t wring your hands and roll up your sleeves at the same time.” Face you fears. Shine the light of intelligent, rational, and balanced evaluation on them, and the shadows of fear and emotionalism will retreat. Here’s my personal recipe for handling worry. I have a very vivid imagination, so you should know that I have to carefully manage my tendency to make mountains out of molehills and elaborate expansively on the smallest concerns.

Take Control Of Yourself - Worrying is NOT You

I was walking from a business meeting to my car in a parking lot when I realized that I was in a constant state of worry. I knew I had to take control of things right away, so I took advantage of the fact that there were no people anywhere close and I could have a good, long talk with myself. I have found this to be very therapeutic, talking out loud to myself. I would literally ask myself, “OK, Robin, what is your biggest worry?” I would answer myself. Then I would ask, “Why do you worry about that? What’s the worst that can happen? What if it does happen? What would you, or could you do? What do you fear losing?” and answer all these questions. I would then mentally put each of these worries in a tin can on a big shelf. I would name my five biggest worries (or more, if necessary), put them all in cans on the shelf, then one by one, in my mind, as I walked around that parking lot, I would take the can off the shelf, open it up, examine it in detail, and create an action plan.

For example, if I needed to write a letter, make a call, set up a meeting, or whatever action was necessary, I would resolve to do that, put it on a mental “Action List”, and take the can off the shelf. If there was absolutely nothing I could do to alleviate that worry, remove it, or prevent that which I feared, I would realize that there was nothing I could do, and I would take it off the shelf, too. I waddle around that parking lot for about an hour, until I had mentally and emotionally dealt with all my worries in this way. I talked myself through everything. I had an action plan, I was relieved, I had perspective, I was calm, and I was ready to attack again. I thanked myself, got in my car, drove home, and diligently went to work on my Action Plan. When you confront yur fears and take action to diminish your worries, remove them, or set up contingency plans, you take control of your mind, and therefore your emotions and your life.

Nelson DeMille said, “Somehow our devils are never quite what we expect when we meet them face to face.” You are bigger than your worries. You have a lot more strength that you think you have. You can choose how to deal with your worries - fight, or flight. You can let your worries dominate you, or you can decide to b the boss. Change your self talk, change your attitude, take action, and win.

Bill Gates of Microsoft said the hardest thing to find is good people, and that if he lost his best people, he would lose Microsoft. I agree. If you think you need to wave that silly little resume around to get hired, think again. If you think people are impressed with your words, reconsider. We’ve met all the has-beens and parrots with the resumes. So your daddy sent you to university, so what? And we’ve heard all the words; talk is cheap, and North America is the Capital of the BS Specialists. We’re all looking for good people with the following seven qualities. Everything else can be learned, borrowed, or Joint Ventured. Nothing else matters.

1. Absolute integrity and honesty.
2. The ability and readiness to work hard, for as long as it takes, to deliver what you promise, on time, with no excuses or lies.
3. A positive, upbeat, optimistic, confident, humble, and teachable attitude.
4. A burning desire to achieve that will not be denied.
5. Courage, persistence, and determination in the face of hardship, obstacles, and failure.
6. Creativity, innovation, and the ability to think.
7. A professional, well groomed, well dressed, appearance - someone who can walk into any meeting and look good.

There are very few people with the above attributes, and each attribute comes by CHOICE. They don’t cost money. Anyone can CHOOSE to be like this. Your age, education, background, and circumstances do not matter. This means that there i no excuse not to do exceptionally well. The skills you need can be learned. You can even learn point number seven. When I got my first job out of hotel school managing a successful restaurant, the owner taught me how to shave properly. When I managed my first hotel, the owner taught me how to tie a Windsor knot in my tie. I modelled successful, wealthy people to learn how to dress and groom myself correctly. Attitude is all you need.

And Remember - YOU must resemble the above 7 items before you can fairly expect to find a business partner who embodies them as well.

I recently had a jumped up seminar junkie once again disgorging his unsolicited advice about how to run my business. One flower of success in the midst of a murky myriad of failures has convinced him that he is the business oracle before which mortals such as I should gratefully prostrate ourselves. One swallow does not a summer make, my young friend. Buying overpriced business courses does not make you a Donald Trump - it merely makes you a customer of the Donald. The smartest people I know only offer their advice when asked, and even then they humbly qualify their contribution.

Taking advice from people, as Mr. John Addison says, “who are more screwed up than you are”, is not one of my many failings. I am acutely aware of the limits of my knowledge and experience, but I have never benefited from the advice of someone who is clearly inexperienced, arrogant, and stupid into the bargain.

When I discovered the Average IQ was 100, I was Appalled (and then relieved!)

When I discovered that, on a bell curve, the average person has an IQ of 100, I was at first appalled, then relieved, when I found forgiveness in my icy heart for the average plebe who disguises himself as an entrepreneur and doles out his noxious counsel to other equally inept pretenders - the blind blissfully leading the blind, and laughing all the way to the bankruptcy court.

When Jim Stovall said that we should only take advice from people who already have what we want, he should have been awarded the Nobel Prize for Wisdom. Imagine an entrepreneur taking advice from an academic, a bank manager, or a socialist. Ridiculous, I know. Yet the sheeple continue to be sheeple, and we don’t have to follow them over the edge of the cliff.

Seek out TRULY SUCCESSFUL Mentors and Follow their Advice Carefully

Let us carefully select a good pair of effective earplugs and install them as soon as we are approached by one of these tormentors. Let us not confuse the symbol for the real thing. If I was a detective looking for a psychopathic conman, the first suspects on my list would be religious leaders, seminar presenters, consultants, and coaches, suffering from delusions of grandeur and fed by brainless sycophants who pay too much to join their cults.

I seek out truly successful mentors and follow their advice carefully, all the while retaining my reason and a good dose of skepticism, and cautiously weighing their recommendations before grabbing my wife’s checkbook. Empty barrels do, in fact, make the most noise. And still waters run very deep.

The Buddha said,

“Don’t hurry to believe in anything, even if it has been written in the holy scriptures. Don’t hurry to believe in anything just because a very famous teacher has said it. Don’t believe in anything just because the majority has agreed that it is the truth. You should test anything people say with your own experience before you accept or reject it.”

Let me add this final piece: When you find yourself in any meeting, seminar, or presentation where group dynamics and mass hysteria, group-think and emotional manipulation are at work, do not spend more than $500 or commit yourself to any amount over $500. This will prevent you from waking up with a terrible, haunting question the next morning: “WHAT HAVE I DONE?” The offer will still be there the next day, believe you me, and it might look very different.

I sat and watched vulnerable, desperate people running - running to the back of the seminar room to waste money they didn’t have on junk that didn’t work and that they would never use.

A woman in front of me burst into tears and told me that she had spent $1,200 the previous day on material that explained how she could buy properties all over North America with no money. She had been whipped up into an emotional frenzy by the smooth taking con-man  that posed as a caring mentor in the front of the room. She couldn’t afford what she had bought, she was in her fifties, not the sharpest knife in the drawer, and earned minimum wage as a security guard, and she was a single mother with two dependent children.  Disgusting.

Here’s the worst part: some of these “seminar leaders” actually sell courses on how to manipulate peoples’ minds and emotions and have them spend money on overpriced rubbish, get them running like idiots to buy stuff at the back of the room,  only to regret the purchase for years afterwards.

Intelligent, well grounded people will not rush to be ripped off, so the victims are generally less intelligent and hard-up for money, with poor self-esteem. THINK before you leap into an investment scheme or a tax saving deal. Get solid advice first. Don’t believe the discount stories and the scarcity pitches.

In Business Do You Due Diligence - It’s Worth It.

Ayn Rand said,

“Rationality is the recognition that nothing can alter the truth, that reason is an absolute that permits no compromise - that the alleged short-cut to knowledge, which is faith, is only a short-circuit destroying the mind. Independence is the recognition of the fact that yours is the responsibility of judgement, that no substitute can do your thinking, as no pinch-hitter can live your life - that the vilest form of self-debasement and self-destruction is the subordination of your mind to the mind of another, the acceptance of an authority over your brain, the acceptance of his assertion as facts, his say-so as truth, his edicts as middleman between your consciousness and your existence.”

Do your due diligence before getting into a Joint Venture. Check peoples’ motives. Read between the lines. Don’t sign ANYTHING before taking the contract to your lawyer. When you DO, i recommend a simple Memorandum of Understanding. Do not buy expensive things without sleeping on it first (Use the 3 Sleeps rule).  Things look different the next day. Instead of crying, “WHAT DID I DO? I must be crazy!” Be glad that you had enough self control to consider the facts. And this manipulation is far more widespread than most people realize. Take control of your mind, be an independent thinker, and demand freedom.

The best way to maintain your rationality and objectivity in an increasingly manipulative world that operates sans conscience and sans consequence, is to pour realism into your mind by reading the right information, immerse yourself in the philosophy of Objectivism, and connect with like-minded people.

Your time is your most valuable asset, and it is like priceless pearls to you. They are limited, as your days on earth are limited. Your time is that important.

Hilton Johnson has been in direct sales for over 40 years. He has been coaching and training salespeople, managers, professionals and business owners for over 30 years. This man knows what he’s talking about. He says,

“One thing that will burn you right out of this business, folks, is spending your time with the wrong people.”
- Howard Johnson

I cannot stress this strongly enough.

There is an idiomatic Japanese saying, “Gold coins to a cat.” Not only will you waste time that could have been put to better use with good people, but there is a serious danger attached. Read the following:

“Give not that which is holy unto the dogs, neither cast ye your pearls before swine, lest they trample them under their feet, and turn again and rend you.”
- Christian Bible

Note the scary last part: “And turn and render you” - that means rip you apart! Yes, they will turn on you when they can’t understand your opportunity and message! They will punish you for their own lack of understanding and discipline. By casting your pearls before swine, you bring them into your business, your circle, your family, where they can become dangerous traitors. Now here’s another shocking reality:

“A nation can survive its fools, and even the ambitious. But it cannot survive treason from within. An enemy at the gates is less formidable, for he is known and carries his banner openly. But the traitor moves amongst those within the gate freely, his sly whispers rustling through all the alleys, heard in the very halls of government itself. For the traitor appears not a traitor; he speaks in accents familiar to his victims, and he wears their face and their arguments, he appeals to the baseness that lies deep in the hearts of all men. He rots the soul of a nation, he works secretly and unknown in the night to undermine the pillars of the city, he infects the body politic so that it can no longer resist. A murderer is less to fear. The traitor is the plague.” ~ Marcus Tullius Cicero

It’s not just dumb to spend time with the wrong people, it’s dangerous. Make people qualify for your time. Protect it carefully, steadfastly and seriously!

This morning, as we enjoyed a delicious breakfast (including black pudding!) in an Edwardian Bed and Breakfast in Worthing, Sussex (we’re here for my JV Bootcamp), prior to our visit to Arundel Castle, someone asked what I do. We got onto the subject of investments and I told him how he could earn 12% on his money.

Naturally, he was skeptical, and I did what I usually do - I briefly compared the opportunity with the stock market and other equally crazy investment choices, and then I said, "But you know, this is probably not
for you…" The "Take-Away".

When you’re trying to sell, persuade, and convince, you’re begging people to look for a way to escape. Instead, make it obvious that you don’t need them (because you don’t), and you will relieve the pressure and have them relaxed enough to make an objective, reasoned decision which they won’t regret later .

That’s why we don’t whip vulnerable, desperate people into emotional frenzies at our events and have them running like sheep to the slaughter to the back of the room to buy overpriced products, "investments", and "opportunities" that they will never use and often can’t afford.

Give people the facts , give them time to make a decision, take the pressure off, and don’t manipulate them. In the long run, you will retain your reputation and build your wealth. Use the Take-Away and be prepared to withdraw, and you’ll be surprised at the result. Also, you will waste a lot less of your time (and theirs!).