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We watched an old 1966 movie last night, called OSCAR, in which the Maitre D’, a failed film star, tells the famous film-star just how precarious the film star’s position really is. It’s human nature to avoid reality, wear blinkers, and stick our heads in the sand, but facts are facts. Your eager replacement is waiting in the wings. If you don’t perform, you will be replaced fast, and the scary part is that you won’t even know it until it’s too late.

We all buy life insurance, houses, websites, holidays, cars, furniture, and many other things, and we are free to decide whom to purchase from. I had someone call me and ask me, “Why didn’t you buy from me?” My response was very simple: “You didn’t earn the right. You need to earn my business. You didn’t.” Last week I had someone ask me to recommend a realtor. I know a few realtors, but there was not one that I would recommend - they didn’t earn the right.

I am currently in the process or replacing one of my service providers, and he is blissfully unaware that his replacement is already waiting in the wings. Why? He has been unreliable, unprofessional, and unresponsive. So long, farewell, auf wiedersehen, goodnight. When he wakes up and wipes his eyes he will realize he has lost a fortune in future business and referrals. Too late for tears.

Pride comes before the fall. Take people for granted, let your service slip, and before you know it, you’ve been replaced by a hungry competitor. In order to avoid this unhappy and costly predicament, here are a few pointers to allow you not only to keep the business you already have, but to add to it significantly:

1. Respond promptly to e-mails, calls, and letters. That means FAST.
2. Pay on time. If I have to remind you, I might suspect you never intended paying.
3. Go the extra mile - add unexpected value.
4. Communicate effectively, respectfully, and regularly.
5. Reciprocate with referrals, invitations, and recognition.
6. Constantly improve your service and products.
7. THANK people for the business they send you with money or other real value.

Your replacement is eagerly waiting in the wings. He wants to take your business, and he’s ready to earn it. DollarMakers specializes in showing people how to add massive value and differentiate themselves from the competition with no additional cost, through the use of Joint Ventures.

Three birds sit on a wire. Two decide to fly away. How many are left on the wire? Two. One decided to fly away, but never followed through on his decision. Making a decision and taking action on that decision are two different things. Why don’t we follow through on our decisions? Because of the base of the decision.

Imagine someone who decides to sign up for our DollarMakers Certified Business Mentor Training Program. Along the way, they get stuck and eventually don’t attend. Why? It’s called “Approach Avoidance”. They intellectually WANT to attend the training, they understand that it’s the right thing to do, they intend to do it, but the base of that decision will undermine it and sabotage the action that should rationally follow. The base in this case could be fear of success, low self-esteem, negative conditioning, guilt, or a bad philosophy. The base is always emotional - it’s about your “feelings” and it explains why people don’t follow through on decisions, don’t implement what they learn, drop the ball, show up late for important appointments, fail to be consistent and do what they promise to do, and fail.

Think about it: Someone who believes they don’t deserve to be successful because of past guilt, or fear being noticed by the authorities when they become successful, or believe they will be obliged to help family they don’t like when they make a lot of money, will not follow through on a decision that they know will make them lots of money. Someone who punishes himself by being overweight will not show up at the health club, even though he may buy membership. Many people attend seminars on wealth creation, yet many of them have a socialist philosophy - it’s no wonder they never follow through with what they learn, even though they decide to do so. If your favorite books are by Michael Moore, you’re probably not going to apply decisions to become financially successful. If you believe money is bad, or that you’re a bad person, you will self-sabotage, because that’s the base of your decisions; it has nothing to do with your ability to succeed or the system you wan to use.

The way to alter the course of your life for the better is to adjust the base of your decision making. I recently wrote a new book, m eleventh, titled “Break Free!”, which is a handbook on this subject - an owner’s manual, if you like. Only by systematically confronting and fixing our self-sabotaging decision base can we move on to greater success and fulfillment in life. It’s not my environment, the government, or the city I live in - it’s about what’s happening in my head. I talked with someone who told me that Joint Ventures don’t work. My response was, “JV’s work for millions of other people and create millions of dollars in wealth. They don’t work for YOU because of YOU, not for any other reason.” The same goes for Network Marketing and dozens of other systems - it’s your decision base that makes all the difference. Accepting this and taking personal responsibility for being unreliable, slothful, fearful, or unsuccessful, is the first step towards real success. Your decsion base is like the foundation of a tall building.

There’s an old saying, BE - DO - HAVE. “You have to BE in order to DO, and you have to DO in order to HAVE.” The DO part follows the decisions you make. Stop blaming things and take responsibility - “If it’s to be, it’s up to me. My success or failure is my fault and to my own credit. I am the captain of my ship - I am in absolute control.” You’re closer to success than you may think. Jim Rohn said, “Work harder on yourself than you do on your job.”  He’s right.

Many years ago in South Africa, we imported the Anthony Robbins Personal Power Program from America. Because of the exchange rate and import duties, it was very expensive, and it took a long time to receive it. We were very excited and listened to it over and over again. It changed our lives dramatically and resulted in personal understanding and choices and a video program that made us tens of thousands of dollars. We still live by the principles we learned from that wonderful program.

On a beautiful spring day, we decided to go for a walk. Along the way, we see… A GARAGE SALE! Rika loves garage sales. Suddenly, as we meander along past the tables laden with other people’s trash, we both notice that something on one of the tables that once changed our lives.

And there it was, in all its glory!

The Anthony Robbins Personal Power program, in pristine condition, with the little workbook and everything, at a garage sale! That’s like putting your most precious, inherited, priceless, irreplaceable family jewels in a garage sale. I was stunned. Rika and I both reached forward simultaneously to grab the program. I looked at the character behind the table, early fifties, torn T shirt, and asked him. “Why are you selling this fantastic program?” His reply should have been expected, but I was still shocked. “I didn’t even finish listening to it - I don’t believe that stuff - that a 20-something could make all that money - it’s rubbish.” When I recovered I asked, “So how much do you want for it?” “I paid $139″, he scowled,”But you can have it for eight - say five dollars.”  On the way out of the garage sale, clutching my treasure, I noticed that the event was held at a Co-op housing place.

Naturally, I am re-listening to the entire program and loving every minute of it, and on the first tape Tony Robbins mentions that only 10% of the people who invest in the program will finish listening to it. There’s a reason why that loser lives in government subsidized co-op housing. He was handed the keys to a magnificent mansion in the form of the Tony Robbins program, and he discarded it, probably in favor of a joint and a hockey game on TV. It was “too good to be true”. Guess when he started scowling? When he saw my DollarMakers ball cap. Bitter and twisted, trapped in his cynicism, and poor.

Although I was disgusted at this specimen that devalued something as life-changing as that Tony Robbins program, I really do pity him, and deep down inside I know that it’s not too late for him to break free of his present situation, if, indeed, he wants to break free. Many people have missed the boat, and yet they could still escape their compromised lives if they had the tools, given that they want their freedom from serfdom, mediocrity, and lives of quiet desperation. As I type this, I have just finished writing my latest book, “Break Free!” and it will soon be available. Perhaps it should be very expensive, instead of the usual $20, since $139 didn’t get the attention of a young man who held his future in his hands all those years ago.

The truth will set you free, and the source is unimportant. When the student is ready, the teacher will appear - even in the form of an old audio tape program at a garage sale. It’s never too late to start living and to break free.

“The greatest wealth is health.” ~Virgil

Money and time, happy relationships, confidence, the achievement of our goals, and peace of mind are not quite as valuable when you have no health. While the former will certainly allow you to “suffer in comfort”,
bad health adversely affects every area of your life, and every area of your life affects your health.

However I believe that drug companies, many doctors, and the snake oil salesmen who are essentially the purveyors of lotions, potions, farcical diets, absurd juices, organic junk and magic spells to relive desperate,
vulnerable, suffering people and hypochondriacs of their hard-earned money, carefully complicate the concept of health in their own selfish interests.

“The best six doctors anywhere
And no one can deny it
Are sunshine, water, rest, and air
Exercise and diet.
These six will gladly you attend
If only you are willing
Your mind they’ll ease
Your will they’ll mend
And charge you not a shilling.”
~Nursery rhyme quoted by Wayne Fields, What the River Knows, 1990

Here are the facts as I see them regarding health. Use more calories up through exercise than the calories you consume. Let’s apply the following to FAT:

“Annual income twenty pounds, annual expenditure nineteen six, result happiness. Annual income twenty pounds, annual expenditure twenty pound ought and six, result misery.”
~ Charles Dickens

To me, that means that if I eat more calories than I use up, I get fat. It’s not water retention – it’s disgusting fat. If you smoke, not only do you offend the people around you who wisely choose not to smoke with your
filthy, stinking addiction, not only do you blatantly demonstrate the fact that you do not care about those you offend and that you are incapable of the self-discipline to quit smoking, but you also make it clear that your real self-esteem is pretty low. Smoking will not make you healthy. Heavy drinking will not improve your health. Eating bad food will have a negative effect on you. Smoking weed will damage what brain cells you have left.

It’s that simple: disciple yourself to eat right, don’t smoke, get exercise, get some sunlight, and get over your weak excuses. AS you discipline yourself, your self-esteem will increase, and this will affect every other area of your life in a very positive manner.

“Joy and Temperance and Repose Slam the door on the doctor’s nose.”
~Henry Wadsworth Longfellow

It’s basic, common sense. I don’t need to buy your overpriced vitamins on auto ship. I don’t need health club membership. I can drink more water, eat more fruit, and climb the stairs or walk around the lake.

“To feel keenly the poetry of a morning’s roses, one has to have just escaped from the claws of this vulture which we call sickness.”
~ Henri Frederic Amiel

Good relationships, peace of mind, sufficient money, and good friends will increase your health. Keep it simple and stop wasting your time and money on ridiculous schemes and dreams and quick fix silver bullets that will inevitable prove to b duds.

“A good laugh and a long sleep are the best cures in the doctor’s book.”
~Irish Proverb

Stop making excuses, start making changes, and get healthy. You deserve it!

“I see rejection in my skin, worry in my cancers, bitterness and hate in my aching joints. I failed to take care of my mind, and so my body now goes to hospital.”
~Astrid Alauda

1. TAKE ACTION!!
2. Read “Atlas Shrugged” by Ayn Rand
3. Get Out There and Meet New People
4. Make a List of Goals
5. Forget About The Opinions Of Others
6. Compliment Those That Deserve It
7. Learn to Listen
8. Break Away from Fear
9. Stop Worrying and Start Doing
10. Listen To Your Inner Voice
11. Stop Watching TV
12. Delegate your C items, only do the A and B items.
13. Eat Healthy
14. Be True To Yourself
15. Drop Your Bad Habits and Enhance Your Good Habits
16. Get Up a Half Hour Earlier
17. Implement Daily Affirmations - Repeat Your Affirmations Any Chance You Get
18. Be Your Biggest Fan
19. Remember Good is the Enemy of Great
20. Always Keep Learning
21. Focus Your Energy - Be a High Powered Laser
22. Don’t Be Cheap - Invest in the Tools You’ll Need to Succeed
23. Have Integrity.  REALLY.  People Catch On Fast.
24. Keep a Journal - Carry It With You Everywhere
25. Follow Great People - read their blogs, biographies and anything else.
26. Never Give Up. Never Surrender.
27. Trust In God, and Tie Up Your Camels.
28. Subscribe to a “Word Of The Day” Email.
29. You Can’t Do It All Yourself - Find Great Partners
30. Watch What People Do, Not What They Say They Do
31. Give Referrals, Ask for Referrals
32. Sleep When You’re Dead
33. Send Thank You Cards

Entrepreneurs often spend too much time worrying. Statistically, 85% of the things we worry about will never happen. Those things include worries over our past that can never be changed, worries over which we have no control, irrational concerns or fears, and worries about the future. Worrying about something never solved the problem or affects the final outcome in any way.

Worrying Makes Your Face Ugly

Excessive worries cause negative emotions that release chemicals into our bodies which wreak physical havoc - high blood pressure, headaches, heart conditions, and more. I loved Dale Carnegie’s book, “How to Stop Worrying and Start Living”. Worry can ruin relationships, make your face drawn and ugly, and affect every aspect of your life negatively. Leo Buscaglia said, “Worry never robs tomorrow of its sorrow, it only saps today of its joy.”  The more attention you pay to worries, like plants, they grow bigger and stronger, until they control you. Someone once said, “People gather bundles of sticks to build bridge they will never cross.”

How do we deal effectively with worry? Action. Pat Schroeder said, “You can’t wring your hands and roll up your sleeves at the same time.” Face you fears. Shine the light of intelligent, rational, and balanced evaluation on them, and the shadows of fear and emotionalism will retreat. Here’s my personal recipe for handling worry. I have a very vivid imagination, so you should know that I have to carefully manage my tendency to make mountains out of molehills and elaborate expansively on the smallest concerns.

Take Control Of Yourself - Worrying is NOT You

I was walking from a business meeting to my car in a parking lot when I realized that I was in a constant state of worry. I knew I had to take control of things right away, so I took advantage of the fact that there were no people anywhere close and I could have a good, long talk with myself. I have found this to be very therapeutic, talking out loud to myself. I would literally ask myself, “OK, Robin, what is your biggest worry?” I would answer myself. Then I would ask, “Why do you worry about that? What’s the worst that can happen? What if it does happen? What would you, or could you do? What do you fear losing?” and answer all these questions. I would then mentally put each of these worries in a tin can on a big shelf. I would name my five biggest worries (or more, if necessary), put them all in cans on the shelf, then one by one, in my mind, as I walked around that parking lot, I would take the can off the shelf, open it up, examine it in detail, and create an action plan.

For example, if I needed to write a letter, make a call, set up a meeting, or whatever action was necessary, I would resolve to do that, put it on a mental “Action List”, and take the can off the shelf. If there was absolutely nothing I could do to alleviate that worry, remove it, or prevent that which I feared, I would realize that there was nothing I could do, and I would take it off the shelf, too. I waddle around that parking lot for about an hour, until I had mentally and emotionally dealt with all my worries in this way. I talked myself through everything. I had an action plan, I was relieved, I had perspective, I was calm, and I was ready to attack again. I thanked myself, got in my car, drove home, and diligently went to work on my Action Plan. When you confront yur fears and take action to diminish your worries, remove them, or set up contingency plans, you take control of your mind, and therefore your emotions and your life.

Nelson DeMille said, “Somehow our devils are never quite what we expect when we meet them face to face.” You are bigger than your worries. You have a lot more strength that you think you have. You can choose how to deal with your worries - fight, or flight. You can let your worries dominate you, or you can decide to b the boss. Change your self talk, change your attitude, take action, and win.

“No passion so effectually robs the mind of all its powers of acting and reasoning as fear.” ~ Edmund Burke (1729 - 1797)

One thing that stops most people from achieving their goals is the fear of failure, embarrassment, loss, or anything that they currently have and don’t want to lose. This fear will prevent them from moving forward - the perceived threat and pain - until the pain of their present condition or their approaching condition exceeds the potential danger that they fear.

Those who mind don’t matter, and those who matter don’t mind.

By examining the things you fear, you might get perspective and change your mind about whether or not that fear has the power you currently bestow upon it. What do you fear? How can you diminish that fear? For example, if you fear failure, think about this: If there was nobody else in the world but you, no other people - would you fear failure? No, you wouldn’t. Because you don’t fear failure per se - you fear the opinions and ridicule of other people. And anybody who likes you and cares about you would not ridicule you if you failed - they would help an support you, so why worry about the opinions of people who don’t like you or care about you?

If you fear loss, what do you have to lose? What is the risk factor? Specifically, what would happen if you incurred that loss? Could you cope with that loss? Is the reward of facing your fear worth the risk? Think objectively, not emotionally. Write down the pros and cons. Be rational. How can you reduce or prevent the risk? How can you change the situation, protect your assets, or shift the risk? Fear is usually illogical and based on our conditioning and self-esteem, instead of hard facts. We assume a whole lot of things that are generally not true.

Analyze You Fear - Find Out How Bad It Really Isn’t

Imagine an engineer, and architect, or a scientist evaluating a risk. Would they cry, wring their hands, get angry, shout, hide, or rant? Probably not - they would get out their calculators and have meetings with other analytical people, draw diagrams, make plans, discuss the situation, and find a solution. The architect doesn’t start whining, “But what if the bridge falls down? What if the floor collapses? I’ll be so embarrassed!” Analyze your fear, get the input of experts, talk with people who have been that route before and succeeded, and then make a logical, adult decision.

Play the “What if?” game. It works well if you write things down. “What if that person dies? What if this project fails? Exactly what would I do? What steps would I take? What would happen? Whose advice I need? What would I do? What could I do? Why would I make that choice? What would my alternatives be? Exactly what would this cost? How do I arrive at that number?”

When you view life like a monopoly game or a chess game, you can override your conditioning, bias, self-talk, beliefs, and fears. When you align yourself with successful, mature people who have experience in the field, it gets even better, hence the Mastermind effect of the DollarMakers Joint Venture Club and the DollarMakers Women’s Club - create a support system that will help you avoid the pitfalls of emotionalism, mysticism, and negative conditioning. Together, we can do amazing things.

All You Have To Fear Is…

The things you fear are not always all they’re cracked up to be. Several recent studies indicate that over 85% of all that we worry about never happens. Our minds tend to make mountains out of molehills. Fear is not bad - it’s a warning light that we should consider, and when the warning light goes on in your car you don’t start crying, get paralyzed with fear, or sell your car; you take it to the shop and get an expert mechanic to check it out, or you take the time to read the manual. Sometimes,  an inexpensive item or a small adjustment is all that i required. Sometimes, it’s more expensive, but less expensive than a seized engine. Consider the situation calmly and you will find that all you have to fear, as a smart man once said, is fear itself.

Would you like to know the most valuable lesson I learned from Mr. Arthur Honey? Mr. Honey, who was an ex boxing champion and one of the seconds for Roger Bannister, when he ran the first four-minute mile, owned the Continental Hotel. I was his hotel manager. Mr. Honey was a wonderful hotelier, trained in the old school, and a real gentleman. After I completed my Hotel School Training (city and Guilds directed), I managed a German restaurant for a year and was then employed by Mr. Honey. It was the best management training I ever got.

One morning, he asked me why I had not arranged to have the one kitchen’s extract screens cleaned. I had simply forgotten. Here is the gist of what he taught me:

“Robin, any manager who forgets things is not a manager, but a DAMAGER. You may be wearing your morning suit, but when you forget, you are not managing. You will not build trust, respect, and a good reputation if you don’t deliver on your promises. When you forget, you insult the other person and yourself. When you’re late to do what you promised, you further damage your reputation and the business. Forgetting costs money and loses hotel guests. I carry a paper in my inside jacket pocket, and I write down EVERYTHING I need to remember. Anything you ask me, anything the accountant tells me, anything I notice (he used to use a white glove to search for dust), is written on this list. When I return to my office, I transpose the list onto my desk list. I never forget and I always do what I said I would do. That has made me successful. Do the same, Robin, and you will be successful. In my hotel, you will not forget anything, because you represent me. Understood?”

Mr. Honey taught me many valuable lessons (including how to knot my tie correctly!) but this was the one lesson that has helped me more than most of the things he taught me. I worked for nine straight months without a day off for that man - he was the best manager I ever had the privilege of working for. He was absolutely reliable, never compromised, and always delivered. I modeled him and even joined Rotary when I became successful because Arthur Honey was a Rotarian. In South Africa, you had to be wealthy to become a Rotarian. You had to own a business, as well, in order to even be considered as a Rotarian. My entire business and life revolves around lists, and it works very well.