I know it’s hard for some of us to ask, especially self-sufficient, proud, responsible, disciplined and hard working entrepreneurs. We don’t want to take advantage, we’re afraid of being made a fool of, afraid of rejection, and so on. But the fact is, things only happen when we make them happen. And that usually involves asking people to do something.

The Beggar Who Understood Averages

I talked with a beggar on the street once. I was interested to know if he felt bad when people didn’t give him money. He answered, “No, siree! I don’t feel bad if they ignore me or don’t give me money – THEY feel bad! I just keep on askin’, askin’, askin’, and the Law of Averages kicks in. I can predict pretty accurately how much money I will make on any given day, as long as I keep askin’. And the more I ask, the more I git!” Salespeople know this – it’s a Numbers Game – ratios are real. Statistics are real. It’s a game. Ask ten people and you might get something. Ask a thousand people and you most certainly will!

How many opportunities have we lost in life, simply because we didn’t ask? What’s the worst that can happen? They can say, “No.”

Invite Others to Participate

Together, we can do amazing things – but we need to invite others to participate in our Joint Venture programs in order to achieve the maximum results, and that involves asking. And it’s absolutely amazing what people will do, if you simply ask them to!

How to Get More

Set up your Joint Ventures in such a way that YOU ask many people and that you have a system to ask many more. And the more you ask for, the more you’re likely to get. Be confident, plan your strategy well and ASK. By all means ask. Ask many people. Ask for more. “You have not, because you ask not”, is true.

Which are you right now?

I worked with a real estate company to help them increase sales and saw the “tortoise and the hare” fable come to life right before my eyes. One of the salespeople (the tortoise) was slow, not highly skilled, not a great communicator and she had a long commute to work, which cut into her flexibility. But she was steady, consistent, reliable, very enthusiastic and totally focused and committed to reaching her goals. Some of the other “hare” salespeople tended to be highly skilled and polished, but they were often erratic and unfocused. They worked in fits and starts. They got side-tracked. The tortoise beat them every single month. The results I see a salesperson accomplishing are in direct proportion to his or her consistency and focus.

The “Magic” Formula

The formula for Momentum is p=mv where p is momentum, m is mass and v is velocity. If we were to translate that into sales, momentum would be branding and results, m would be the amount of effort, action and focus and v would be enthusiasm and belief or:

Your Brand’s Momentum = Your effort, action and focus + Your enthusiasm and belief

It’s the Accumulation of Great Action

Branding and momentum is not achieved overnight. It takes consistent sowing and nurturing to build a brand, whether that brand is you, your website, your product or your business. Imagine someone pushing a car up a hill. As they push, they gain momentum and it gets easier. If they stop and let go of the car, it starts rolling back down the hill! Momentum is a vector. That simply means that momentum is a quantity that has a magnitude, or size, and a direction.

Are you headed in the best direction?

Some businesses have momentum in the wrong direction, and they require a turn-around expert to deal with them. We need to be sure that our efforts are taking us in the right direction and we need to know why we want to move in that direction.

Use this Reality Check

• It’s good to stand back and take along, hard look at your business.
• Re-evaluate your goals.
• Look at your activity.  Is it building momentum and the branding you want?
• Are your sure you’re creating the right image?
• Most of all, focus and consistency should be built into all your systems.

As Michael Gerber tells us in the E Myth, work ON your business, not IN it. And continually adjust and improve upon every aspect of it. Concentrated effort and persistence is the mark of a winner. Once you gain positive momentum in the right direction, make sure you continue to feed the fire, and the sky’s the limit.

One of the most important aspects of the Joint Venture Mindset is that we don’t need to, and in fact shouldn’t, “Sell” a Joint Venture proposal.

Avoid this Poor Play

Last night I attended a “Networking” meeting where the Membership Services Manager walked up and asked me outright why I didn’t join their Chamber of Commerce. She showed no interest in me, my business, my problems or my interests. She was simply out to hard sell everybody she could.

When I indicated that I needed to see how joining that Chamber would benefit my particular business, she proceeded to reel off the “benefits” of joining. She is not someone to approach for a Joint Venture. She is egotistical, arrogant and stupid.

Make the Smart Move

If this “Manager” was intelligent, she would have listened carefully to me and asked herself a few simple questions:

• How many people could Robin introduce to this Chamber?
• How many people does he influence and who are those people?
• What is his ‘Hot Button’? What does he really, really want?
• How can this Chamber bring him massive, unprecedented value?
• How can I best present this option to him, in a win/win scenario?

If she had listened carefully, she would have learnt that I have many DollarMakers Joint Venture Forum Members and that many of them might consider joining her Chamber, and that many of her 1,400 Members could join the DollarMakers Joint Venture Forum and attend our Bootcamps, which could make her a substantial amount of money (a lot more than she earns at the Chamber). She would have found out that I can put her in front of a lot of prospective Chamber members via my talks, e-zines and seminars.

When to Walk Away

When someone doesn’t understand the value you offer them, walk away. If you have to sell it, the value is not perceived. Either you have to:

1. Describe it better,
2. Listen better or
3. Realize there is no match and walk away.

But you shouldn’t try to persuade someone to Joint Venture with you.

They should eagerly accept your no cost, no risk offer – that will mean they’re committed and serious. If both Joint Venture parties are excited, enthusiastic and passionate about the Joint Venture, it will probably work very well.

The Joint Venture Mindset

You have to kiss a few frogs to find a prince, you know. But you can’t make a silk purse from a sow’s ear. Some people will never understand the Joint Venture mindset – get used to it, don’t take it personally, and remember what smart salespeople say:

“Some will, some won’t, so what? NEXT!”

How much should you make from a Joint Venture?

• 10%? 20%? 50%?
• Should it be of the net or gross profit or off the top?
• How do you decide?

This is an important consideration, especially for people who are used to paying peanuts and those who are used to accepting a few crumbs. Entrepreneurs who understand business and profit are more likely to pay and demand reasonable commissions.

Look at the Profit Margin & Be Generous

For example, when people attend a DollarMakers Joint Venture Broker Bootcamp, I pay the referring Members up to 50% in commissions! My cost of putting an extra chair into a Bootcamp and a few extra cups of coffee and donuts, plus a workbook, is negligible. I can afford to be generous. My DollarMakers Joint Venture Forum Members earn thousands in commissions every month. But if I was selling computer hardware, with a profit of around 6%, I could not afford to pay such a generous commission. Large profit margins demand high commissions; real business people understand that. And there are other ways to reciprocate, other than financially – but that’s a subject for another blog or the Bootcamp.

Avoid Ridiculous Offers Like This

A realtor approached me with the typical offer: “Send me a buyer or a seller and I will pay you $75 for a completed sale.” So you get $7,000 and you expect me to accept $75? Are you kidding me? I’ll take 50% of the realtor’s commission or no deal. Am I being greedy? No – I pay 50% and so can they. If you don’t ask, you won’t get. Desperate realtors will not agree to this, but the smart realtor who has built in multiple Joint Venture back end sales into every transaction will jump at the opportunity.

50% of something is better than 100% of nothing. It’s business they would never have had. When you show them how much business that one deal can generate over the years and the Marginal Net Worth of a customer, they might see the light.

A Smart Business Owner Knows

Most entrepreneurs don’t understand their acquisition cost, attrition rate, profit margins, back end value or Joint Ventures. That’s why they feel they have to grab every up front cent they can. When they understand the big picture and they want to create increasing, multiple streams of passive income, they will become generous in their referral fees and commissions.

My Standard

I personally don’t accept anything less than 20%, but it all depends on the big picture, margins, reciprocal consideration and value. Remember the big picture and demand to be paid a fair amount or walk away. There are many opportunities out there but very few people who understand Joint Ventures, so you can call the shots.

A client of mine who owned a chain of restaurants radically improved his business when we tested his employees for the personality styles and re-organized the business. We all have characteristics of all the four major personality styles, however one is normally dominant. In business, it’s important to acknowledge our strengths and leverage them, and to find others to supplement our weaknesses. There’s no right or wrong character type. Here’s a quick overview.

The High D - Dominant style

Dominant style (minority of people, hardest to find) is bottom-line andresults oriented, impatient, sometimes tactless, driven and extroverted, with weaknesses in details. Major fear: being taken advantage of / ripped off. Good closers, great pioneers. Need the numbers and systems guys.

The High I - Influencing style

Influencing style is an extrovert, “party animal”, great at meeting people and starting relationships, popular, good opener, weakness is details and time management. Major fear: being embarrassed in public. Needs closers and numbers guys.

The High C - Cautious style

Cautious style is introverted, loves details, numbers and systems more than people, excellent numbers guys and accountants, computer experts, analyzers. Weakness is over analysis; fear is criticism of their work. Needs the extravert’s and the drivers.

The High S - Steady style

Steady style (majority of people) is an introvert, loyal, team player, family type, great systems and support person, needs security and long term relationships, fears risk, conflict and change. Needs others to make things happen and to create change and to take unpopular action when necessary.

Optimizing the Strengths of the Styles

This is a simplistic approach, but understanding our strengths and weaknesses and allowing people to do what they’re good at, while avoiding tasks that they’re weak at, is simply smart business sense. For technical sales we use High C’s and S’s. Ideal salespeople are normally High D’s with secondary I’s. One wouldn’t an accountant who is a High D, or a High S to launch a new business. You don’t want a High C to be the host at a cocktail party and we don’t want two High I’s behind a reception desk because they’ll talk all day!

Using personality style analysis has helped many of my clients to be better entrepreneurs and hire the appropriate people. Self knowledge is essential to success. I use the DISC style analysis – there are many others available, including the excellent Myers-Briggs Type Indicator.

Sales Tip

When selling to:

• High D’s - Talk results and ROI and close early and hard.
• High I’s - Build relationship, have fun and close early.
• High C’s - Provide copious details and proof and take time to close.
• High S’s - Prove that the support and relationships will be in place long after the sale is made and close slowly.

Management Tip

When Managing:

• High D’s - Give them lots of control and clear objectives and do what you say you will do.
  High I’s - Reward them publicly, make them look good and watch their time allocation.
• High C’s - Be specific, don’t rush them, and compliment their work (catch them doing something right), set time goals.
• High S’s - Make changes slowly, provide lots of security, share long-term plans.

I was approached by a man who had unsuccessfully been trying to sell his franchises for four years. We looked at what the market really, really wanted and then doubled the price of the franchise and added a free trip for two to Disneyworld. I sold all the franchises in four months. When we added a free television set for anyone who bought a house from us, my wife, Rika, and I sold more houses.

People Want to Play

Why do they have conventions in Las Vegas instead of some unknown, small town? Because people want to play. They want an excuse to buy toys and have fun. Instead of thinking about what YOU want all the time, think about what your prospects want. Instead of hidden costs, try obvious perks. Trips, toys and trinkets are proven to work, especially when there’s a choice. People don’t want points or money or discounts as much as they want toys.

Justify Fun & They’ll Buy It

A man wants to buy a PDA. His wife says he should rather pay down some debt or buy a new refrigerator. He is then offered the opportunity to attend one of two seminars – one is for $800 and the other one costs $1500 but includes a “free” PDA. Guess which seminar he will attend. Some people need to justify toys and fun and when you give them the opportunity to do so, they’ll grab it.

Try This

Try adding a digital camera to your product or service and increase the cost of the product or service by the price of the camera, and see what happens. Give your customers an excuse to have fun.

• “Belinda, I know sales are down and I need to clean the garage out, but you know I have to attend that sales convention in Vegas and the river rafting “team building” will really help our sales.”
• “Bob, I know the kids are sick and you’re busy, but you’re just going to have to play Mom for a week while I take my sales team down to Hawaii for our convention. I need to train them up to increase sales and the spa treatments will help us bond.”

“Free” Gift

Free gifts also work really well. My friend buys a Mercedes from the same dealership every time because they always send his wife a huge bunch of yellow roses. Get creative and think about giving people a great excuse to buy from you.

As a business owner, you’re probably inundated with advertising offers and salespeople who want your money to advertise on billboards , radio and television, in newspapers and magazines. These salespeople promise massive exposure and hint at lucrative results and return on your investment. But you’re concerned about the risk… and as well you should be. A lot of advertising simply won’t work for you.

The good news is that there is an alternative.

The advertisers have space available and it costs them very little. That’s why they’re trying to sell it. I was approached by a well-known national business magazine to advertise my marketing seminars.

Here’s what I did. (I always talk with the Decision Maker, not the salesperson, who only wants a commission):

Robin: “Tell me honestly: for me to advertise in your magazine, I will need to sign up at least 50 people per seminar, per city. Then I will make a profit and be able to pay for your adverts. I know you can’t guarantee anything, but, if you were me, would you go ahead with this advertising?”

Magazine: “Oh, yes, no question about it, Robin – I would write out a check right now.”

Robin: “What I’d like to do is to pay you DOUBLE for this advertisement. You’re being
honest with me, right?”

Magazine: “Of course, but why pay me double what I’m asking?”

Robin: “You place the adverts, people respond to you (so you have full control) and you send me the replies. When they pay and sign up for the seminars, I will pay you $X per sign-up. That way, if I reach the target which you have assured me is a very reasonable expectation, you get paid double. When can we start?”

You will have worked out the numbers and calculated how much you could comfortably afford to pay them per sale.

This is called Contingency Advertising.

They assured you that they would take the advertising investment risk if they were you, so it is logical that they should take the risk themselves. After all, they do mean what they say, don’t they?

Pay for results, not promises. Remove the risk – let the advertiser take the risk.

Naturally, not every advertiser will do this, but it’s a numbers game. Ask enough advertisers and you’ll get a few takers. I have done this numerous times. When the ads didn’t work, I walked away with free exposure. When they did work, we all did well.

“Successful people ask better questions, and as a result, they get better answers.”
- Anthony Robbins

There are only two types of questions: Those that get negative or negligible results, and those that get great results. What questions are you asking yourself and your associates, employees and customers that can result in a better bottom line? What questions will reduce customer attrition, improve loyalty and profits and motivate the people you work with?

Design the Right Questions

• The answers to the questions we ask should result in answers that inspire, motivate and initiate innovation and positive action.
• They should encourage, cheer, challenge, energize and drive.
• The more specific the question, the more specific the answers… And the more specific the answers, the better. Specific is terrific.

By designing the right questions to ask those involved in our business, we direct the business to greater success and focus everyone on the goals and objectives for which we have taken responsibility. When you ask the right question, you create an answer that begets a success strategy.

Try Asking These for a Self Check:

1. “Which three things can we do to increase the amount of people coming into the store by 5% without any cost or risk to us?”
2. “How can I pay for results instead of promises when it comes to advertising?”
3. “Who do we need to work with in a Joint Venture to double the amount of prospects we are currently exposed to?”
4. “How can we create three new streams of increasing, passive income?”
5. “How can we benefit from someone else’s advertising and marketing activities?”
6. “What can we do to double the value we offer our clients, without increasing our cost of sales?”
7. “How can we get customers to increase the amount of times they visit our business by 30%?”
8. “How can we reactivate 40% of our inactive customers?”
9. “How can we create back end sales without increasing our overhead or the time it takes to sell the back end?”

Sales Tip

Learn to ask questions that result in a buy. “O.K., Bill, I’m going to charge you card now for the basic Widget. Now shall I add the Blue Squink for $100 as well as the Rutten for another $800, or shall I just add the Blue Squink?” The answer should be, “Sure, add both”, or, at worst, he says, “Oh, just the Blue Squink for now.” Either way, you have upsold him.

Management Tip

Management questions can help or hurt. Ask, “What could I have done to help you achieve even more sales?” “You’re really at the rock face, Candy. What do you suggest we do to improve customer service even more?” “Bobby, I want to pay you a higher commission. What can we do to ensure a higher transaction amount per sale?”